Concrete Products

AUG 2015

Concrete Products covers the issues that attract producers of ready mixed and manufactured concrete focusing on equipment and material technology, market development and management topics.

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www.concreteproducts.com August 2015 • 29 BRIEFS MANUFACTURERS tium initiative. In the Next-Generation Leadership category, the com- pany was awarded for its Emerging Leaders program. The Cab Trim Line project integrated Peterbilt's cab interior production into one assembly line. The Lean Consortium was formed with local compa- nies to share and benchmark manufacturing practices and production systems; it focuses on increasing efficiencies through lean manu- facturing strategies that reduce cost and waste. Peterbilt leads the Emerging Leaders program by guiding next generation management candidates through training and hands on experience at Paccar Inc. divisions in the Southwest region. Frost & Sullivan also recognized the company with three Manufacturing Leadership Awards in 2014. Mack Trucks recently enhanced its Uptime solutions by expand- ing its partnered services offering, enabling faster, more accurate diagnostics and improved communication so customers can get their vehicles back on the road quicker. Partnered services allows Mack to integrate innovative service providers into its customer support envi- ronment. Improved diagnostics result from the integration of Mack ASIST, a web-based fleet service management platform developed by Decisiv, with Truck Diagnostics System (TDS), a JPRO-based software solution from Noregon that diagnoses engine, transmission, after- treatment systems and all vendor components. Once TDS or JPRO soft- ware identifies a vehicle fault, a service case is automatically opened in ASIST and the customer has a quicker diagnosis of truck functions. Customers will also know the severity of the problem and how long servicing will take, enabling them to make critical business decisions about what they need to do to handle the issue. "The further integra- tion of our Uptime Solutions offers customers an overall better expe- rience," says Mack Trucks North America President Stephen Roy. "Cus- tomers receive faster, more accurate information so they can make a repair decision, and the repairs are also started sooner because the case is automatically opened." The faster diagnostics expedites the dealer check-in process and complements GuardDog Connect, Mack's proactive diagnostic and repair planning telematics solution. GuardDog Connect has been standard on Pinnacle, Granite and Titan models since 2013 and Terra- Pro concrete pumper models since early 2015. The solution monitors fault codes that could potentially shut down a truck or lead to an unplanned dealer visit. GuardDog Connect enables quick diagnosis of issues, proactive scheduling for repairs and confirmation that needed parts are in stock and ready to install—all while the truck is still on the job. GuardDog Connect now monitors more than 25,000 Mack mod- els and has maximized customer uptime by reducing diagnostic and repair times by 70 percent and 21 percent, respectively. The Uptime Center opened near Mack's Greensboro, N.C., headquarters in 2014, housing personnel from every customer support function and tying them to vehicle owners and dealers through Mack ASIST. An online marketplace for buying and selling big ticket rolling stock has entered an exclusive partnership with Enverto Invest- ment Group, an equipment finance company, to provide financing for equipment purchases made in the Proxibid Marketplace, via its Express financing. Powered by Enverto, Express eases financing: the application pro- cess is fast and easy, meaning buyers in Proxibid's Commercial Trucks, Heavy Construction Equipment, Farm Machinery and Implements, and Industrial Machinery and Equipment categories can gain quick

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