Concrete Products covers the issues that attract producers of ready mixed and manufactured concrete focusing on equipment and material technology, market development and management topics.
Issue link: http://concrete.epubxp.com/i/791382
www.concreteproducts.com March 2017 • 49 FEATURE SHOW REPORT A cloud-based and telematics-connected dispatching, analytics and customer service tool is now available for Mack Trucks ready mixed concrete customers seeking improved asset visibility and real-time data identifying exactly where a concrete load is in the delivery process. After penning a late-2016 agreement with Washington, D.C.- based technology developer WheresMyConcrete, Mack announced the service at World of Concrete 2017 and continues the rollout at ConExpo-Con/Agg. "WheresMyConcrete helps better track vehicles, while also offering analytics to improve operational performance, enabling the more effi- cient management of trucks," say Mack Construction Product Manager Tim Wrinkle. "This tool gives managers information in real-time, help- ing eliminate the potential for unnecessary downtime on the job site." "[It] provides concrete producers a comprehensive and intuitive tool that delivers better data to make better decisions," affirms WheresMyConcrete CEO Anthony Valente, who developed the platform based on experience with his family's Bronx, N.Y., ready mixed busi- ness, Jenna Concrete Corp., now part of U.S. Concrete Inc. "Thanks to Mack's fully integrated GuardDog Connect telematics system, we can deliver these improvements without the need for additional hardware." A new addition to Mack Fleet Management Services, WheresMy- Concrete provides real-time data for mixer fleet dispatchers, he adds, improving transparency and service to customers, as well as provid- ing critical analytics designed to help improve operations. Utilizing Mack's factory-installed GuardDog Connect integrated telematics plat- form, WheresMyConcrete is available on Mack MP engine-powered models: Granite, TerraPro, Pinnacle and LR models, each equipped with GuardDog Connect as standard. The platform can be tailored to individual mixer fleets, including those needing only GPS truck tracking. Additional features can be bundled to enhance the service, among them digital tickets, electronic billing, sales tracking and analytics, and driver payroll management. Ready mixed producers are able to access WheresMyConcrete's up-to- the-minute information either online or through a free mobile app. WheresMyConcrete also allows contractors to download a free app to track deliveries with live traffic and up-to-the-minute estimated arrival times. Contractors can also see current, upcoming and past orders; review digital tickets and signatures; and, pay invoices online. Producers can likewise access powerful analytics for a detailed look at yards/man-hour, dead time, driver performance and contribution margin analyses. Mack Fleet Management Services connects proprietary data from the company's fully integrated telematics hardware with third-party solutions to help customers effectively and efficiently manage their operations. GuardDog Connect telematics solution is the enabling platform for Mack Fleet Management Services, eliminating the need for aftermarket hardware purchases and installation costs. Mack GuardDog Connect monitors engine, transmission and after- treatment systems in real time. If an issue is detected, GuardDog Connect through Mack ASIST and Mack OneCall, offers an initial diag- nosis, schedules repairs, and confirms that needed parts are in stock and ready to install—all while the truck is still on the job. GuardDog Connect also offers proactive communication of critical information to a customer's point person. — WheresMyConcrete, Washington, D.C., 224/250-0730; www.wheresmyconcrete.com Booth S60443 WHERESMYCONCRETE WheresMyConcrete developer Anthony Valente walks through the platform during a formal unveiling at the 2017 World of Concrete. PHOTO: Concrete Products