Concrete Products covers the issues that attract producers of ready mixed and manufactured concrete focusing on equipment and material technology, market development and management topics.
Issue link: http://concrete.epubxp.com/i/791382
40 • March 2017 www.concreteproducts.com FEATURE READY MIXED Sylvester "Julio" Wallace has delivered concrete for 46 years, all with Titan Virginia Ready-Mix and predecessor com- panies—and without a vehicle accident. He is based at the producer's Port Norfolk, Va., plant. "When nominating Sylvester, I am consumed by a sense of nostalgia," notes Titan Virginia Vice President Louis Petrillo. "Sylvester is an Army veteran, but to that point he is a ready mixed veteran of an amazing 46 years. He is the 'old breed' of our industry. Before load cells, when pony motors and chains charged the mixer drum, Sylvester was delivering concrete in the heat and cold of Virginia without climate control. In an ever changing industry, Sylvester found his niche and has successfully delivered concrete for the same company over a career which spans a lifetime." Titan Virginia's performance evalua- tion system measures on a daily basis: Safety, Preventive Maintenance, Qual- ity, Cubic Yards/ Man-Hour, Attendance, Ticket Execution, Truck Appearance, and Total Yards Delivered. Wallace's performance against these metrics is "outstanding," affirms Petrillo. "Sylvester is well respected in the organization. He never abuses his prominence, maintains a humble disposition [and] is consistently observed providing counsel on best prac- tices to both drivers and customers alike." Beyond Wallace's success at operating a ready mixed truck, adds Petrillo, is his contribution as a "driver" of the Titan Virginia culture, the hallmarks of which are safety, integrity, know how, and value to the customer. Supervisors routinely observe Wallace "never having a bad day," his positive attitude and demeanor provid- ing a tremendous example of how to work, and permeating throughout the business. "Julio does a great job as a concrete truck driver," notes Suffolk, Va., customer Char- ity Kuebler. "He is on time, respectful, safe, attentive (follows directions and signals), does not argue, he uses some common sense (which is rare), he knows what to do and the concrete specs are correct. In short, when we see Julio drive up, we have no worries with that truck and know everything is going to go smoothly." "I thoroughly enjoy my time working with [Sylvester], and have come to think of him as a very valuable asset to our company," adds Clinton Cornik of Virginia Beach. "He is the best driver that I work with. Not only are his customer service skills impeccable, but he is very dependable and incredibly hard-working. I always know I can depend on him because the concrete always arrives on time, and the mix is perfect. If it isn't, he will fix it … This man is very valuable and an all-around great person, and I am very pleased to help in his recogni- tion. Congratulations Julio a.k.a. 'Sonny Boy' on a job well done!"